Privacy Policy

1. Information We Collect

Depending on your interaction with our website, we may collect information including:

• Full Name
• Email Address
• Telephone Number
• Billing Information
• Delivery Address
• Order Details
• Website Usage Information
• Customer Service Communications

2. How We Use Information

Information may be used for the following purposes:

• Processing and fulfilling orders
• Providing customer support
• Responding to enquiries
• Improving website functionality and user experience
• Managing order-related communications
• Preventing misuse, fraud, or security risks
• Complying with legal and regulatory obligations

3. Order & Delivery Information

Information provided during checkout may be used to prepare, process, dispatch, and support the delivery of orders. Accurate information is important to ensure successful order fulfilment and customer communication.

4. Customer Communications

We may use contact information to provide order confirmations, customer support responses, delivery updates, policy updates, and other communications directly related to services requested by customers.

5. Information Sharing

Information may be shared only when reasonably necessary to operate the website and fulfil customer requests, including:

• Delivery and logistics providers
• Website service providers
• Technical support providers
• Professional advisers where required
• Legal or regulatory authorities when legally required

6. Data Security

We maintain reasonable administrative, technical, and organisational measures designed to protect information from unauthorised access, disclosure, misuse, alteration, or loss.

7. Data Retention

Information is retained only for as long as reasonably necessary to fulfil operational requirements, maintain business records, resolve disputes, comply with legal obligations, and support customer service activities.

8. Your Rights

Depending on applicable laws, you may have rights relating to your personal information, including:

• Requesting access to information held about you
• Requesting correction of inaccurate information
• Requesting deletion where appropriate
• Requesting restriction of certain processing activities
• Objecting to certain uses of information where applicable

9. Cookies & Website Technologies

This website may use cookies and similar technologies to improve functionality, maintain security, remember user preferences, and analyse website performance. Additional information is available in our Cookie Policy.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect operational changes, legal requirements, or website improvements. Updated versions will be published on this page and become effective upon publication.

11. Contact Information

If you have questions regarding this Privacy Policy or how information is handled, please contact us using the details below.