Refund Policy

Return Eligibility

Customers may request a return within 14 calendar days of receiving their order. To be eligible for a return, products must remain unopened, unused, and in their original packaging.

Returns that do not meet these conditions may not be eligible for approval.

Non-Returnable Items

For hygiene and food safety reasons, products that have been opened, used, damaged after delivery, or altered in any way after receipt cannot be returned unless required by applicable consumer protection laws.

Damaged or Incorrect Orders

If an item arrives damaged or if you receive an incorrect product, please contact us within 48 hours of delivery. Supporting photographs and order details may be requested to assist with the review process.

How to Request a Return

To request a return, please contact our customer support team and include:

• Full Name
• Order Number
• Product Name(s)
• Reason for Return
• Supporting Information (if applicable)

Return Review Process

Once a return request is received, our team will review the information provided. Customers will be informed of the outcome and any next steps required before a return can proceed.

Refund Processing

Approved refunds will be issued using the original order method whenever possible.

After approval, refunds are typically completed within 5–10 business days. Processing times may vary depending on the customer’s financial institution or service provider.

Order Cancellations

Orders may be cancelled before processing begins. Once an order has entered preparation or dispatch stages, cancellation requests may no longer be possible.

Contact Regarding Returns

If you have questions regarding returns, refunds, or order concerns, please contact our support team for assistance.